![]() ![]() These actions demonstrate a strong commitment by the Biden-Harris Administration to protect and build on the Affordable Care Act (ACA), reduce health care costs, and make our health care system easier to navigate and more equitable. ![]() Please visit for further information. Non-emergency transportation is not available to Iowa Health and Wellness Plan members.The Centers for Medicare & Medicaid Services (CMS) today adopted new provisions to lower maximum out-of-pocket costs to consumers by $400, while increasing competition and improving the consumer experience for millions of Americans who will rely on the Federal Health Insurance Marketplaces in plan year 2022. You must schedule all your non-emergency transportation needs with the broker before your trip to be eligible for reimbursement. Transportation may be provided by a public transit system, a private company, a non-profit organization, a volunteer, or some other person. A Transportation Broker helps Iowa Medicaid provide this service. Transportation reimbursement helps when you need transportation to a doctor appointment or therapy treatment. Medicaid members can have their non-emergency transportation costs reimbursed by Medicaid. How do I get reimbursed for transportation expenses? This process can take up to 30 days and you will receive a response by mail advising you of the outcome. You will want to contact the Iowa Medicaid Member Services billing department so that the charges can be looked into. Iowa Medicaid does not reimburse members. Someone from the Lien Recovery department will contact you to gather additional information. If you need copies of the bills due to an accident or injury caused by another party, your request will be sent on to Iowa Medicaid's Lien Recovery Department. Iowa Medicaid does not have copies of your bills. If you need specific copies of bills you will need to contact your provider. The email address is should receive the claims history within 5-7 business days for your request. For telephone accessibility assistance if you are deaf, hard-of-hearing, deaf-blind, or have difficulty speaking call Relay Iowa TTY at 1-80. ![]() The phone number is 1-80 or 51 (when calling locally in the Des Moines area), Monday through Friday, 8 a.m. You may contact Iowa Medicaid Member Services by phone or email. The Iowa Medicaid Member Services unit can place a claims history request for you. Programs I received a letter saying I can sign up for the Medicare Savings Program, what is that? How does the smoking cessation program work?įor further information on the smoking cessation program, please visit. Early Periodic Screening, Diagnosis & Treatment (EPSDT) for individuals under the age of 21.Ambulance services (must be medically necessary).There are several services that do not require a referral. What services don't I need a referral for? You will need to contact Child Support Recovery at 1-88. Iowa Medicaid Member Services is unable to release this information. How do I find out the insurance information for an absent parent insurance policy? The email address is It will take up to 10 business days from the date Iowa Medicaid Member Services receives your request to have the other insurance updated. I am being told that I have another insurance listed on my file. It depends on which program within Iowa Medicaid you have been enrolled in. Members on Iowa Medicaid do not necessarily have the same types of coverage as coverage is determined by income and medical necessity as determined by your provider. My friend has different services covered then I do, why is that? The IMCSC will assist you in enrolling your baby with Iowa Medicaid. You will want to contact the IM Customer Service Center (IMCSC) at 1-87 as soon as possible. ![]()
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